ITIL is an approach used by businesses to identify customer needs and issues and address them fully.
Below are the ITIL processes:
Receipt of user complaints and grievances: A complaint is received, classified and recorded. It is then forwarded to members of the support staff who attend to it immediately.Continue reading
To implementation the Information Technology Infrastructure Library (ITIL) can provide the opportunity to create an advantage to any businesses from developing some services that could make more profit over a long period of time.
It is necessary that IT professionals should embrace the company plans. IT professionals who are responsible for implementing ITIL must have a great comprehension in ITIL processes before incorporating these practices into the business model.